At Hook Knives Tools we accessible at www.hoofknivestools.com, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or interact with our services.

1. Who We Are

Business Name: Hook Knives Tools

Website: www.hoofknivestools.com

Email: hoof.knivestools47@gmail.com

Country: Pakistan

We operate an online store offering knives, axes, swords, tools, and related handcrafted products.

2. Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Account information
• Order history

Payment Information

Payments are processed securely through third-party payment providers. We do not store your complete credit card or debit card details on our servers.

Automatically Collected Information

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referral sources
• Date and time of visits
• Website usage data

3. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Deliver purchased products
• Provide customer support
• Respond to inquiries and requests
• Improve our website and services
• Prevent fraud and unauthorized activities
• Send order confirmations and shipping updates
• Send promotional offers and newsletters (only if you consent)

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Maintain shopping cart functionality
• Improve website performance
• Analyse visitor behaviour
• Deliver relevant advertising

You can disable cookies through your browser settings; however, some website features may not function properly.

5. Analytics and Advertising

Google Analytics

We use Google Analytics to understand how visitors interact with our website and to improve our services. Google Analytics may collect information such as:

• IP address
• Device information
• Pages visited
• Time spent on pages
• Website interactions

Meta (Facebook) Pixel

We use Meta Pixel to measure advertising performance and provide relevant advertisements on Facebook and Instagram.

Meta Pixel may collect:

• Website activity
• Device information
• Browser information
• Advertising engagement data

These tools may use cookies and similar tracking technologies.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary, including:

• Payment processors
• Shipping and courier companies
• Website hosting providers
• Analytics providers
• Marketing service providers
• Legal authorities when required by law

All third-party providers are required to protect your information appropriately.

7. Order Processing and Fulfilment

To process and deliver your orders, we may use your information to:

• Verify transactions
• Process payments
• Arrange shipping
• Send order updates
• Handle returns and customer support requests

Without this information, we may not be able to complete your purchase.

8. Data Security

We implement appropriate security measures to protect your personal information from:

• Unauthorized access
• Disclosure
• Alteration
• Misuse
• Loss

While we take reasonable steps to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw marketing consent
• Request a copy of your data
• Object to certain processing activities

To exercise these rights, please contact us at:

hoof.knivestools47@gmail.com

10. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us immediately so we can remove it.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

12. Data Retention

We retain personal information only as long as necessary to:

• Complete orders
• Comply with legal obligations
• Resolve disputes
• Enforce our policies
• Maintain business records

When information is no longer required, it will be securely deleted.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your information, please contact us:

Hook Knives Tools

Website: www.hoofknivestools.com

Email: hoof.knivestools47@gmail.com

We will respond to your request as soon as reasonably possible.