Refund & Return Policy
Last Updated: July 2026
At Hook Knives Tools, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return according to the terms outlined below.

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return. To qualify for a return, your item must:

• Be unused and in its original condition.
• Include all original packaging, accessories, and tags.
• Be free from damage caused by misuse.
• Include proof of purchase or order confirmation.

How to Start a Return

To request a return, please contact our support team at:
Email: hoof.knivestools47@gmail.com. After your return request is reviewed and approved, we will provide instructions on how and where to send your item. Please Note: Items returned without prior approval will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned items without tracking information.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery. If you receive:

• A damaged product
• A defective item
• An incorrect item
• A missing item from your order

Please contact us as soon as possible at hoof.knivestools47@gmail.com so we can review the issue and provide a suitable solution.

Non-Returnable Items

Certain products are not eligible for returns or refunds, including:

• Customized or personalized products.
• Special-order items.
• Products showing signs of use or damage after delivery.
• Gift cards.
• Clearance or sale items.

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

If you would like a different product, the fastest option is to return the original item (if eligible) and place a new order after your return has been approved.

European Union 14-Day Cooling-Off Period

For customers located in the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason. To qualify:

• The item must be unused.
• The item must be returned in its original packaging.
• Proof of purchase must be provided.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request. If approved, your refund will be processed to your original payment method. Refunds are generally issued within 10 business days after approval. However, your bank or payment provider may require additional time to process and post the refund.

Late or Missing Refunds

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: Email: hoof.knivestools47@gmail.com

Need Help?

If you have any questions regarding returns, exchanges, or refunds, please contact our support team:

Hoof Knives Tools
Website: www.hoofknivestools.com
Email: hoof.knivestools47@gmail.com
Country : Pakistan